Shipping policy

Thank you for choosing LUREGH! We strive to provide a seamless and enjoyable shopping experience, which includes efficient and reliable shipping services. Please take a moment to review our shipping policy to understand how we handle the shipping of your orders:

Order Processing Time:After receiving your order, we require a processing time of 1-3 business days to prepare your items for shipment. During peak seasons or promotional periods, processing times may be slightly extended, but we will always do our best to minimize any delays.

Shipping Methods:We offer various shipping methods to cater to your needs. Our shipping partners include reputable carriers with a track record of reliable and timely deliveries.

Shipping Destinations:We currently offer shipping to select countries and regions. At the checkout, please ensure that your desired shipping address is within our shipping coverage area. If you are unsure about the availability of shipping to your location, please contact our customer support team at luregh23@gmail.com, and we will be happy to assist you.

Shipping Costs:The shipping cost for your order will depend on several factors, including the destination, shipping method chosen, and the weight and dimensions of the package. The exact shipping cost will be calculated and displayed at the checkout before you finalize your purchase. We may also offer promotional shipping rates or free shipping on orders that meet specific criteria, so keep an eye out for any ongoing promotions.

Tracking Your Order:Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its expected delivery date. Please note that tracking information may take some time to become available after the package has been shipped.

Customs and Duties:For international orders, please be aware that customs fees, import duties, and taxes may apply upon the package's arrival in your country. These charges are determined by the customs authorities and are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding any potential fees or restrictions before placing your order.

Delivery Times:The estimated delivery time for your order will depend on the shipping method chosen and the destination. While we strive to ensure timely deliveries, please understand that unforeseen circumstances such as customs clearance, weather conditions, or other external factors may impact the delivery timeframe. We appreciate your patience and understanding in such situations.

Ghana: 2-7 Business Days

International: 3-14 Business Days

we charge a flat-rate of $50 for international shipping.

For international orders (including orders to the US with a value above USD 500), LUREGH is not responsible for any duty fees.

The shipping price may change depending on the weight, size, height, and location. 

NB: For international orders, our shipping fees are based on a fixed rate. However, if the weight of your order exceeds the limit for the fixed rate, additional charges may apply. We will notify you of any extra fees before processing the shipment.

Thank you for your understanding!

Order Tracking and Support:If you have any questions or concerns about your order's shipment, please don't hesitate to contact our customer support team at luregh23@gmail.com . We are here to assist you and provide updates on your order status, tracking information, or any other shipping-related inquiries you may have.

NOTE :

We're thrilled to share our commitment to quality and sustainability at LUREGH. Our unique fabrics and materials are sourced directly from local and international manufacturers, embodying the authenticity and distinctiveness of the region. Crafted by skilled artisans in our local and international store, each piece reflects the rich cultural. Your support not only brings these creations to your doorstep but also contributes to the thriving local economy. Thank you for being part of our journey in celebrating Ghanaian craftsmanship globally.